Thank you for purchasing my apps.

I am very proud of the success of my apps and I hope you enjoy them as much as I do.  I wrote them for myself, but I love sharing them and hearing back when other people have enjoyed them as much as I have.

Thank you very much for your great ratings and reviews on the app store, however if you are having trouble then please refer to the support section below.

Support

I purchased “Remove Advertising” on one device – but it hasn’t removed the advertising on any of my other devices. Why not?

Firstly, thank you very much for purchasing “Remove Advertising”.   One purchase of “Remove Advertising” works for all devices running that app that have been downloaded using the same Apple ID.  Simply use the “Restore Ad Removal” button on the “About” tab on the other devices. It will detect that you have already paid and remove the Ads on your other devices without charging you again.

Do your apps function without the GPS/Location Services enabled? I am worried about my privacy.

All my apps still function even if you have disabled GPS or location services – or your device does not have them built in.  For accuracy however you should manually choose a nearby location in the app to receive the correct information.  If you don’t do this, the app may show you incorrect information. This particularly affects sun and moon rise and set times.  The app will save the location you manually select so you don’t have to do it again next time.

All my apps only require access to your GPS or location “While the app is being used”.  My apps do not access your location in the background while you are using other apps or not using your device.

I bought your app and now it won’t download – My download is stuck half-way through and it won’t restart or delete. What can I do?

Apple provide the download service for downloading my apps to your device so I can only help indirectly here.

My own experience when this has happened to me with other apps is to turn the device completely off and then back on again and then to try resuming the download again after that, this may also make the app available for deletion so you can attempt to download it again.  You will not be charged twice.

Please also try the steps on this Apple page, this should resolve your issue. https://support.apple.com/en-au/HT204312

The apps don’t display the rise and set times in the correct timezone for foreign locations. Why not?

I do deliberately present the times in overseas locations in the timezone of the location you are currently in now.  While timezones are well known inside cities around the world, my app is intended to be used in rural areas as well.  Timezones are not well known in rural areas around the world – all those lists of timezones you always see on the internet only ever show cities.

To see how complicated timezones are around the world and why I don’t try to guess what they are outside a city, see this map – http://www.convertit.com/go/convertit/world_time/time_zones_map_large.asp

You can see that some countries like China cross 4 timezones but only use one, Australia (and the USA) split it nicely based on almost straight lines, and in Africa and Brazil – the timezone lines are jagged all the way down the continent/country. This makes it impossible to work out timezones accurately near border areas or in rural areas nowhere near cities. This map also doesn’t take into account the varying observations of Daylight Saving Time around the world. This complicates matters further.

I don’t want to present inaccurate information on screen as I don’t want people making decisions based on incorrect data so I do deliberately only use the known local timezone.

I selected “Don’t use my Current Location” when I started this app for the first time and now it won’t tell me the sunrise or moonrise times for my current location. How can I go back and tell the app I want to use my current location now?

These apps do need to know a reasonably accurate current location as the sunrise, sunset, moonrise and moonset times vary depending on where you are in the world. If you go into Settings -> Privacy -> Location Services on your device you will see a list of applications and which ones you have allowed to know your current location. Scroll down the list to find your app and set the setting to “While Using”.  This will allow the device to detect your location while you are using the app.

The app cannot find my location – why not and how can I fix it?

If the app cannot find your location, you can switch to the Location tab and use the map to choose your location. Move around the map using one finger only, use two fingers together on the map to zoom in and out, and when you have found your location, press the map for two seconds.  A pin will appear marking the selected point, and all calculations will use this location.

Some customers have reported that uninstalling and then reinstalling the app on their device has fixed their location issues.

The Sunset and Sunrise and Moon apps will save your location between runs if you switch off the “Current Location on Startup” switch, however will not detect when you have changed location as a consequence. This protects your privacy and also helps those whose device has difficulty detecting your location.

I received an invoice from Peter Smith Apps. Shall I pay it? – No!

Unfortunately an unscrupulous individual is sending out invoices to random email addresses using the name of this website hoping that someone will pay them by accident. I do not employ anyone, please do not pay the invoice. I have not been hacked – I don’t have a list of customers or email addresses that can be hacked.  Apple value privacy and look after the list of customers who have bought apps on the app store themselves – even developers like me don’t have access to that list.  The person sending the invoices has got a list of email addresses from somewhere else on the internet and is just sending emails to that list with the name of this website on the email they send.

If you have any other questions, please do choose the “Contact Me” link above and I will get back to you as soon as possible.