Thank you for purchasing my apps.
I am very proud of the quality of my apps and I hope you enjoy them as much as I do. I wrote them for myself, but I love sharing them and hearing back when other people have enjoyed them as much as I have.
Thank you very much for your great ratings and reviews on the app store, however if you are having trouble then please refer to the support section below.
Hints and Tips for Moon Plus
- Tap on the “Moon is nn% of full.” field on the “Now” screen to swap between a 4 digit decimal percentage and a rounded percentage.
- Tap on the “Moon Distance” field on the Rise and Set screen to swap between miles and kilometers.
- Tap on the actual date field on the Future and Past detail screen to select a date directly instead of using the up and down arrows to step to a date.
- Upgrading the app to Premium shows the exact times of Moon Phases – see the About tab.
- Clicking on the share button allows you to share an image of the moon phase with your friends on social media. It gets your approval before posting.
When are your apps going to be updated for iOS 11 and iOS 12?
All my apps are working correctly and the latest versions are fully supported on iOS 11 and iOS 12, so if you have a broken app that says the developer needs to update it, please ensure you have updated to the latest version, otherwise it isn’t one of my apps. MoonPhase by Romanduck software is not one of my apps.
Some notes on advertising
Many of my apps are free because they are funded by advertising. When I first released Moon Plus I only had a version without advertising that people paid up front for. Nobody purchased it, I would sell only 3 or 4 copies a week. With the free version with advertising the app pays for itself and can continue to exist. Without advertising the app would be removed from the store. The last major update took 3 weeks of work alone.
The free versions of my apps show different advertising to every single user. I see different advertisements to you. My apps show an extremely large number of different adverts to different people every month. I don’t choose the advertising to display to you, this is done by Google. If you don’t like a particular advert or an advert appears not to close then please click the small information symbol in the corner of the advert – this is a report button and you can report the advertisement to Google.
You can upgrade the app to Premium to remove advertising entirely – see the About tab inside the app. For Moon Plus I also provide a version of the app specifically for education purposes without advertising which can be bulk purchased in advance and used in schools – it is not free. https://itunes.apple.com/app/moon-phase-+-professional/id574392006?mt=8&uo=4
I have paid to remove advertising and I am based in Europe. Why am I being asked for consent to use my data for advertising?
My free apps still use “cookies” behind the scenes even though you have paid to not display advertising any longer, so my apps are still required to ask this question according to the European GDPR law. It is entirely your choice as to whether you answer Yes or No to this question. When you have answered, your app will continue to not display advertising as previously. If you have paid to remove advertising and still see it, please choose the “Restore Purchases” button on the About tab to re-enable your previous purchases.
I purchased a Premium Upgrade on one device but it hasn’t been enabled on any of my other devices. Why not?
Firstly, thank you very much for purchasing a Premium Upgrade. One purchase of a Premium Upgrade works for all devices running that same app that have been downloaded using the same Apple ID. Simply use the “Restore Purchases” button on the “About” tab on the other devices. It will detect that you have already paid and enable the Premium Features on your other devices without charging you again.
Do your apps function without the GPS/Location Services enabled? I am worried about my privacy.
All my apps still function even if you have disabled GPS or location services – or even if your device does not have location services built in. For accuracy however you should manually choose a nearby location in the app to receive the correct information. If you don’t do this, the app may show you incorrect information. This particularly affects sun and moon rise and set times. The app will save the location you manually select so you don’t have to do it again next time.
All my apps only require access to your GPS or location “While the app is being used”. My apps do not access your location in the background while you are using other apps or not using your device.
I bought your app and now it won’t download – My download is stuck half-way through and it won’t restart or delete. What can I do?
Apple provide the download service for downloading my apps to your device so I can only help indirectly here.
My own experience when this has happened to me with other apps is to turn the device completely off and then back on again and then to try resuming the download again after that, this may also make the app available for deletion so you can attempt to download it again. You will not be charged twice.
Please try the steps on this Apple page, this should resolve your issue – https://support.apple.com/en-au/HT207165
The apps don’t display the rise and set times in the correct timezone for foreign locations. Why not?
I do deliberately present the times in overseas locations in the timezone of the location you are currently in now. While timezones are well known inside cities around the world, my app is intended to be used in rural areas as well. Timezones are not well known in rural areas around the world – all those lists of timezones you always see on the internet only ever show cities.
To see how complicated timezones are around the world and why I don’t try to guess what they are outside a city, see this map – http://www.convertit.com/go/convertit/world_time/time_zones_map_large.asp
You can see that some countries like China cross 4 timezones but only use one, Australia (and the USA) split it nicely based on almost straight lines, and in Africa and Brazil – the timezone lines are jagged all the way down the continent/country. This makes it impossible to work out timezones accurately near border areas or in rural areas nowhere near cities. This map also doesn’t take into account the varying observations of Daylight Saving Time around the world. This complicates matters further.
I don’t want to present inaccurate information on screen as I don’t want people making decisions based on incorrect data so I do deliberately only use the known local timezone.
I selected “Don’t use my Current Location” when I started this app for the first time and now it won’t tell me the sunrise or moonrise times for my current location. How can I go back and tell the app I want to use my current location now?
These apps do need to know a reasonably accurate current location as the sunrise, sunset, moonrise and moonset times vary depending on where you are in the world. If you go into Settings -> Privacy -> Location Services on your device you will see a list of applications and which ones you have allowed to know your current location. Scroll down the list to find your app and set the setting to “While Using”. This will allow the device to detect your location while you are using the app.
The app cannot find my location – why not and how can I fix it?
If the app cannot find your location, you can switch to the Location tab and use the map to choose your location. Move around the map using one finger only, use two fingers together on the map to zoom in and out, and when you have found your location, press the map for two seconds. A pin will appear marking the selected point, and all calculations will use this location.
Some customers have reported that uninstalling and then reinstalling the app on their device has fixed their location issues.
The Sunset and Sunrise and Moon apps will save your location between runs if you switch off the “Current Location on Startup” switch, however will not detect when you have changed location as a consequence. This protects your privacy and also helps those whose device has difficulty detecting your location.
I received an invoice from Peter Smith Apps. Shall I pay it? – No!
Unfortunately an unscrupulous individual is sending out invoices to random email addresses using the name of this website hoping that someone will pay them by accident. I do not employ anyone, please do not pay the invoice. I have not been hacked – I don’t have a list of customers or email addresses that can be hacked. Apple value privacy and look after the list of customers who have bought apps on the app store themselves – even developers like me don’t have access to that list. The person sending the invoices has got a list of email addresses from somewhere else on the internet and is just sending emails to that list with the name of this website on the email they send.
If you have any other questions, please do choose the “Contact Me” link above and I will get back to you as soon as possible.